Frequently Asked Questions

1. What products does HomeLure sell?

HomeLure specialises in luxury outdoor living products, including premium gas fire pits, bioethanol fire pits, fire pit tables, and carefully selected outdoor accessories. Our collection is designed to help you create stylish, comfortable outdoor spaces for relaxing and entertaining.

2. Are your fire pits suitable for outdoor use all year round?

Yes. Our fire pits are built using premium materials such as Glass Reinforced Concrete (GRC), making them durable and suitable for year-round outdoor use. We do recommend using a protective cover when the fire pit is not in use to help maintain its appearance.

3. What's the difference between a gas fire pit and a bioethanol fire pit?

Gas fire pits run on propane (LPG), producing a powerful, adjustable flame and higher heat output, making them ideal for larger outdoor spaces.

Bioethanol fire pits burn clean bioethanol fuel, requiring no gas bottle or installation. They offer a real flame with a modern, eco-friendly solution that's easy to use.

4. Do your gas fire pits include a gas bottle?

No. Propane gas bottles are not included with our gas fire pits and must be purchased separately. All compatible regulators and connection accessories included in the product specification are supplied where applicable.

5. Are lava rocks included with the fire pit?

Decorative lava rocks are sold separately unless otherwise stated in the product description. We recommend using specially designed fire pit media for the safest and best-looking flame effect.

6. Is assembly required?

Most of our fire pits require only minimal assembly before use. Full instructions are included, and setup is designed to be quick and straightforward.

7. Do I need professional installation?

Most of our fire pits do not require professional installation. Bioethanol fire pits are ready to use after simple assembly, while propane gas fire pits connect to a standard LPG gas bottle using the supplied components.

8. Do you offer UK delivery?

Yes. We deliver throughout the UK. Delivery times may vary depending on the product, and estimated delivery information is shown on each product page.

9. Is my payment secure?

Absolutely. HomeLure uses secure, encrypted payment processing to protect your personal and payment information, giving you complete confidence when shopping with us.

10. Can I return my order?

Yes. If you're not completely satisfied with your purchase, please contact our customer support team. Full details can be found in our Returns Policy.

11. How do I choose the right fire pit?

Consider the size of your outdoor space, your preferred fuel type, and how you plan to use it. Gas fire pits provide higher heat output for entertaining, while bioethanol models offer a clean-burning flame with no gas connection required.

12. How do I maintain my fire pit?

Clean the surface regularly using a soft cloth and mild soap. Keep the burner free from debris, and always cover the fire pit when it's not in use to help protect it from the weather.

13. Can your fire pits be used on decking or patios?

Yes, our fire pits are suitable for most patios and decking when placed on a stable, level, heat-resistant surface. Always follow the safety instructions provided with your product and maintain adequate clearance from combustible materials.

14. Do your fire pits produce smoke?

Our gas and bioethanol fire pits produce clean-burning flames with little to no smoke, making them an excellent choice for comfortable outdoor entertaining.

15. Does the Glowbus Dewdrop require a lot of maintenance?

No. The Glowbus Dewdrop is designed to be low maintenance. After each use, simply remove any remaining ash once it has cooled. Over time, the steel naturally develops its own protective finish, giving the fire pit a distinctive appearance while helping it withstand the outdoor elements.

16. Which Glowbus Dewdrop size is right for me?

The Glowbus Dewdrop is available in Medium, Large and Extra Large sizes. The Medium is ideal for smaller patios and gardens, while the Large offers greater presence for family entertaining. The Extra Large creates an impressive statement piece for spacious outdoor areas and luxury landscapes.

17. Can the Glowbus Dewdrop stay outside throughout the year?

Yes. The Glowbus Dewdrop is built for permanent outdoor use and is designed to perform beautifully in every season. Rain, frost and sunshine all contribute to the natural character of the weathered steel, making every fire pit unique over time.

18. Is the Glowbus Dewdrop suitable for entertaining?

Absolutely. The Glowbus Dewdrop creates a welcoming gathering point where family and friends can enjoy the warmth of a real fire. Its striking design and soft natural glow help create a relaxed, luxurious atmosphere that transforms any outdoor setting.

19. Why choose HomeLure?

At HomeLure, we're passionate about helping customers create beautiful outdoor living spaces. We carefully select premium-quality products that combine exceptional craftsmanship, modern design, and long-lasting performance. From luxury fire pits to outdoor living essentials, we're committed to providing outstanding products, secure shopping, and excellent customer service.