HomeLure’s Easy Returns Policy
At HomeLure, we want you to shop with complete confidence. We understand that buying a premium home or outdoor product is a considered decision, which is why we’ve made our returns process as simple and straight forward as possible.
Shop With Confidence
Changed your mind? Ordered the wrong product? Or simply decided it isn't quite right for your space?
No problem. If your purchase is eligible for a return, you can contact us within 14 days of receiving your order and we'll guide you through the process.
We believe returning an item shouldn't be complicated, which is why our team is here to make the process quick, clear and hassle-free.
How Returns Work
Simply contact us through our email: homelureuk@gmail.com
Add your order number and reason for your return. We'll provide you with the information you need to arrange the return.
To be eligible for a change-of-mind return, products must generally be:
- Unused and in their original condition
- Returned with their original packaging where reasonably possible
- Complete with all accessories and components
- Returned within the applicable return period
Once your return has been received and inspected, we'll process your refund or exchange in accordance with your statutory rights and our returns terms.
Damaged or Faulty Items
If your order arrives damaged, faulty or not as described, please contact us as soon as possible. We'll work with you to put things right and ensure you receive the solution you're entitled to.
Depending on the circumstances, this may include a replacement, repair or refund.
Large & Specialist Products
Some of our premium outdoor and home products are large, heavy, made-to-order or specially configured. Because of this, certain products may have specific return arrangements or exclusions.
Any product-specific return conditions will be clearly communicated before or at the time of purchase.
Your Confidence Matters
At HomeLure, we want you to feel comfortable ordering from us. Our Easy Returns Policy is designed to take the uncertainty out of shopping online, so you can focus on finding something you'll love for your home.
If you're unsure whether an item can be returned, simply get in touch with our team before placing your order and we'll be happy to help.
HomeLure — Shop with confidence. Enjoy your home.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If there are any issues, please do not hesitate to contact us through our email. We will aim to get back to you on the same day or the next next business day. We are open 6 days a week and pride ourselves on our brilliant customer service.
homelureuk@gmail.com